Make a claim

Revolutionising insurance claims in partnership with 360Globalnet

Claims concierge

Email us

Our dedicated claims concierge is here for you.

We’ll get back to you

We are here Monday - Friday 7am to 8pm. We will get back to you as soon as possible.

How does claims work?

End of tenancy charge example; assumes £2k deposit cover and Tenant is tracking rent during the term of tenancy

Submit claim
Agent and or Landlord submits £300 claim; claim is evidenced by an inventory check-in & check-out report.
Tenant accepts claim
Tenant pays
Tenant pays Landlord within 10 days
Tenant Accepts claim and pays Landlord within 10 working days.
Rewarding good Tenants
At the end of the tenancy, so long as the Tenant settles any reasonable claim directly with the landlord, Canopy will reward good rental behaviour through lower premium on a range of Financial Wellness products.
Tenant doesn’t pay
Make a claim with insurer
Agent and or Landlord submits claim at the end of tenancy, Canopy passes the claim to the Insurer – Insurer aims to settle claim within 2 working days  - where the insurer makes a payment to the Landlord but the Tenant did not have cover e.g. malicious damage to property the Insurer will look to recover the claim amount from the Tenant.
Impact on credit score
Unpaid rent will have an adverse impact on credit score akin to unpaid mobile and utility bills impact credit scores.

What happens if there is a claim dispute between Tenant and Landlord?

Canopy has partnered with Hamilton Fraser to provide an independent claims adjudication service.

If the adjudicator deems either side of the disputed charge to be frivolous, the responsible party will be charged a fee of £100 + VAT.

How do you process claims?

Canopy has partnered with 360Globalnet for claims handling; 360Globalnet have built a world-class data and technology enabled claims handing system to enable fast, efficient and transparent claims processing.

360Globalnet
Get Canopy in your inbox

Sign up to our emails for updates, product releases, and tips to make you financially resilient.