Make a Claim

Revolutionising insurance claims in partnership with 360Globalnet.

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CLAIMS CONCIERGE

Submit your claim directly

Need to submit a claim? Choose the link below that describes you to get started.

Need some help?

Our dedicated support team is here for you.

We are here Monday - Friday 9am to 5.30pm. We will get back to you as soon as possible.

HOW DO CLAIMS WORK?

End of tenancy charge example; assumes £2k deposit cover and Tenant is tracking rent during the term of tenancy.

Submit claim

Agent and or Landlord submits £300 claim; claim is evidenced by an inventory check-in & check-out report.

Tenant accepts claim

Tenant pays

Tenant pays Landlord within 10 days

Tenant Accepts claim and pays Landlord within 10 working days.

Rewarding good Tenants

At the end of the tenancy, so long as the Tenant settles any reasonable claim directly with the landlord, Canopy will reward good rental behaviour through lower premium on a range of Financial Wellness products.

Tenant doesn’t pay

Make a claim with insurer

Agent and or Landlord submits claim at the end of tenancy, Canopy passes the claim to the Insurer – Insurer aims to settle claim within 2 working days  - where the insurer makes a payment to the Landlord but the Tenant did not have cover e.g. malicious damage to property the Insurer will look to recover the claim amount from the Tenant.

Impact on credit score

Unpaid rent will have an adverse impact on credit score akin to unpaid mobile and utility bills impact credit scores.

Tenant pays

Tenant pays Landlord within 10 days

Tenant Accepts claim and pays Landlord within 10 working days.

Rewarding good Tenants

At the end of the tenancy, so long as the Tenant settles any reasonable claim directly with the landlord, Canopy will reward good rental behaviour through lower premium on a range of Financial Wellness products.

Tenant doesn’t pay

Make a claim with insurer

Agent and or Landlord submits claim at the end of tenancy, Canopy passes the claim to the Insurer – Insurer aims to settle claim within 2 working days  - where the insurer makes a payment to the Landlord but the Tenant did not have cover e.g. malicious damage to property the Insurer will look to recover the claim amount from the Tenant.

Impact on credit score

Unpaid rent will have an adverse impact on credit score akin to unpaid mobile and utility bills impact credit scores.

What happens if there is a claim dispute between Tenant and Landlord?

Canopy has partnered with Hamilton Fraser to provide an independent claims adjudication service.

How do you process claims?

Canopy has partnered with 360Globalnet for claims handling; 360Globalnet have built a world-class data and technology enabled claims handing system to enable fast, efficient and transparent claims processing.

Make a COMPLAINT

If you have a complaint about your insurance product or the service you have received, please find guidance below.

Complaints Procedure

Canopy strives to do everything to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will endeavour to resolve this as soon as possible.

If you consider that you have cause to complain, the following information will advise you:

How to make a complaint

If you wish to complain, you can contact us at any time by emailing

LEARN MORE

• How to make a complaint
• The procedures we are committed to follow in ensuring your complaint is dealt with promptly, fairly and effectively
• What options are open to you if you are not satisfied with our response

What will you do with more?

Save on the boring stuff and keep your cash for your calling.