Canopy Careers

Customer Operations Executive

Location
Canopy, WeWork, 30 Stamford Street, London, SE19LQ

Customer Operations Executive

Job Description

At Canopy we’re all about making renting more rewarding.

Our core product, the Rent Passport, allows our users to build a digital profile to record their merit as a renter, whilst giving agents & landlords the tools to trust them.

Once our users build their Rent Passport, they’ll then have the option to use our Deposit Free product, removing the need to tie up 6 weeks of rent in a cash deposit. There’s currently £4 billion + of hard earned cash tied up in these deposits, which we’re certain can be put to better use.

We’ve so far been backed by Direct Line Group, Experian & Round Hill Capital, are working with some of the biggest names in property. Canopy is in the middle of Series A funding and need top talent to help us grow on our journey.

We’re ideally looking for a graduate to start in January 2019!

The Customer Service Team’s responsibilities include:

•        Providing exceptional customer service viaphone, email, live chat and social media.
•        Maintaining high service standards and continually improving the service to our           customers.
•        Conveying our customers’ feedback and feature requests to the product & marketing team
•        Responding to customer queries and escalating any issues as necessary
•        Document, Submit and Track platform bugs andissues by using tools like Zendesk and          Jira
•        Actively seeking to improve processes and workflows
•        Working well within a dynamic team environment
•        Investigating and resolving issues whilst proactively seeking solutions

As an early member of our customer team, you’ll have a huge opportunity to progress, as well as make your own stamp on the future of Canopy & how we interact with the world. Be prepared to have a hand in different parts of the business!

Requirements

•        Strong customer focus
•        Excellent written and verbal communication skills
•        Some direct customer service experience required (call centres, sales, retail)
•        Ability to handle changing workload and dealwith multiple priorities
•        Aptitude to work with a team in a changing environment and responsibilities
•        Fluent in English

Perks

•        Free snacks, drinks & beer when in the office
•        Flexible working situation
•        Chance to join a company with a big future, right at the start.

Please attach a brief cover letter and CV - apply below!

We are an equal opportunity employer and value diversity in our company.

Apply now